> ## Documentation Index
> Fetch the complete documentation index at: https://whatsapp-docs.kap.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Sell products and services

# Sell Products & Services

Updated: Nov 4, 2025

Businesses using the WhatsApp Business API can showcase and share their products and services with customers for them to browse items and add to a cart without leaving the chat. To use the API for commerce use cases, follow these guides:

[**Upload inventory to Meta**](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/sell-products-and-services/upload-inventory): Upload the business’s inventory to Meta using the API or the [Meta Commerce Manager](https://business.facebook.com/commerce/).
[**Connect an Ecommerce Catalog to the WABA**](https://www.facebook.com/business/help/158662536425974): Connect a catalog that has been categorized as **Ecommerce** to the WhatsApp Business Account.
[**Set Commerce Settings**](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/sell-products-and-services/set-commerce-settings): Set the business phone number’s commerce settings.
[**Share Products With Customers**](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/sell-products-and-services/share-products): Use Multi and Single Product Messages to send products to customers.
[**Receive Responses From Customers**](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/sell-products-and-services/receive-responses): Track webhooks to get questions and orders from customers.

## Policies

Never send messages that violate our Commerce and Business Policies. Additionally, Multi and Single Product Messages are subject to the existing enforcement and data sharing rules for product catalogs:

Rejection at product catalog level: WhatsApp automatically reviews items added to a catalog connected to a WABA. If a policy violating item is added, the product is flagged and the business is directed to the WhatsApp Commerce Policies.
Reporting options for the user at the product catalog level: Users can report a specific product they receive via message. If a user reports a product, it gets reviewed for violations.

Businesses can appeal for disapproved items directly in the [Meta Commerce Manager](https://business.facebook.com/commerce/).

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Policies

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