Receive responses from customers
Updated: Oct 22, 2025 After receiving single- or multi-product messages, WhatsApp users can ask for more information about a product or place an order. These actions are communicated via messages webhook.Sent message status
Sent message statuses (sent, delivered, read) are described in status messages webhooks.Asking for information
Whenever a WhatsApp user receives a single- or multi-product message, they can ask for more information by sending you a text message in an existing WhatsApp thread, or by tapping a Message business or Message button when viewing a specific product. Messages sent after tapping a Message business or Message button are described in text messages webhooks and acontext property will be included, whose value is an object describing the product the user was viewing when they tapped the button.
Orders
When a WhatsApp user adds one or more products to their WhatsApp shopping cart and places an order messages webhook is triggered, describing the contents of the order. Use the order contents to fulfill the order. Did you find this page helpful?
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Sent message status
Asking for information
Orders