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Examples

This page contains a variety of examples to help you learn and build WhatsApp Flows.

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Video Tutorials

Introductory video tutorials to learn how to build Flows

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1. Creating and Sending WhatsApp Flows with Message Templates

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2. Create a New WhatsApp Flows Using Flows Builder interface

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3. Connecting WhatsApp Flows to an Endpoint

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Use Case Guides

Below you can find the most popular use cases, which we packaged together with templates, step-by-step guides and code for ease of use.

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1. Get Leads for Pre-Approved Loans

In this guide, designed for businesses in the Financial Service sector, you will learn to build a Flows powered pre-approved loan experience that simplifies the borrowing process, allowing users to secure funds with just a few clicks.

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2. Get Insurance Quote

This guide will help you create a Flow that enables users to seamlessly enroll in and customise their insurance coverage within WhatsApp. This use case is ideal for businesses that want to offer customisable products, particularly where a user’s details and preferences will generate a tailored quote.

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3. Collect Purchase Intent

This guide will help you to create a Flow for a business to understand what products or services your customers are interested in. This data can be leveraged in advance of Marketing and Sales campaigns, and to offer personalised promotion.

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4. Personalised Offer

This guide will explain how to create a Flow that offers personalised offers to your customers. Users will be able to select products they are interested in, their budget, and receive a specific recommendation on what to purchase. This guide is ideal for engaging users in promotional events.

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Tutorials

The following blog articles are provided by the WhatsApp Flows development team and contain step-by-step tutorials for common use cases.

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1. Build a Simple WhatsApp Flow

This tutorial explains how to build a simple survey using WhatsApp Flows from the Message Templates page or from Flow Builder.

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2. Book Appointments with WhatsApp Flows: Creating a Node.js Back End

This tutorial explains the steps to create a Flow for an appointment booking use case in Flows Builder, and setting up an endpoint server in NodeJS for the Flow using the code example on Github.

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3. Create Surveys with WhatsApp Flows

This tutorial explains how to build a Python server that uses Flows API to create and publish a Flow, and using the server as a webhook to send the Flow and process its responses.

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4. Add WhatsApp Flows to Your Chatbot Experience

This tutorial explains how to build a Python server that sends a Flow, receives the response, and uses a Llama 2 chatbot to answer user queries.

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Additional Code Examples

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1. Basic Endpoint Example

This is a blank endpoint example in NodeJS that you can use as a starting point for any Flow.

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2. Webhook Example to Send Flows

This is an example webhook server to send a Flow message and receive its response.

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3. Endpoint encryption/decryption examples in various languages

Examples demonstrating how request encryption/decryption can be implemented in different languages. On This Page Examples Video Tutorials Use Case Guides Tutorials Additional Code Examples